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Balanced Scorecard

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Program Introduction

The balanced scorecard is a strategic planning and management system that is used extensively in business industry, government and nonprofit organizations worldwide to align their business activities to the vision and strategy of the organization, improve internal and external communications and monitor organization performance against strategic goals.

It was originated by Drs. Robert Kaplan and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give management a more ‘balanced’ view of organizational performance.

This 2 days training program will teach participants using a practical approach to understand how the Balanced Scorecard framework can helps organizations translate their strategy into operational objectives that drive both behavior and performance. It helps to focus the daily actions of employees in a collaborative fashion towards the achievement of organization strategies.

Program Objectives

  • Understand the concept of balanced scorecard
  • Understand the fundamentals of organization’s performance
  • Learn to identify key success factors
  • Learn to design balanced scorecard for your organization
  • Learn to implement balanced scorecard in your organization
  • Learn to evaluate the balanced scorecard in your organization

Who Should Attend?

This course is recommended for executives, managers, planners, analysts  and senior management who are part of a balanced scorecard
development team and are seeking the best practical ideas for improving organizational performance.

PROGRAM OUTLINE

Day One

  1. Understand the basic concepts and origin of Balanced Scorecard
  2. How it can be used to improve organization’s performance
  3. How Balanced Scorecard applies to different types of organizations
  4. How to develop meaningful performance measures and targets

Day Two

  1. How to design and implement a Balanced Scorecard framework
  2. How a scorecard system can drive your performance
  3. How to cascade the scorecard to all levels of an organization
  4. How to evaluate the scorecard implementation

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