- Team Development
- Conducting Effective Meetings
- Building Trust
- Managing Resources
- Emotional Intelligence
- Recruitment process improvement
- Positive belief system – Thinking ahead of the game
This revolutionary hands-on training program is perfect for both newly-assigned and experienced Call Centre team leaders. In this 2 days training program participants will learn all major tactical management skills needed for day-to-day operation of a Call Centre, where each participant can work within the process area that will have the greatest impact on their Call Centre process capability.
This program focuses on the comprehensive skills and knowledge necessary to successfully manage Call Centre operations. Our Call Centre Operations Management workshop is rich training program that include learning activity “case studies” that focus on practical problem solving and current Call Centre best practices. Furthermore, this program will also equip participants with the skill set they need to improve their Call Centre’s overall performance.