This training program covers the principles and practices of credit control and debt management. This program is ideally suited to those working within a credit control function of a large organization or those managing the finances of small businesses. The program covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the training program, you will be able to operate a complete collections program with increased confidence using best practice techniques. Hence, this training program is designed specifically to help improve your collection rates.

• Understand debtors and communicate with them effectively
• Understand the meaning and reasons for Credit Management
• Improve their telephone and writing skills
• Appreciate the key legal issues
• Track down ‘gone aways’
• Improve their collection rates