Customers are the life-line of any business, as such providing great customer service is critically important and therefore keeping your customers satisfied needs to be the top priority.
This training session takes a practical approach in terms of enhancing behavioral skills that are imperative for Service professionals to perform their function confidently. Good Service is really good selling! Both pursuits require sound and strategic planning and preparation. They both require us to sharpen our personal communication skills and product knowledge.
This 100% activity based session is designed to help participants to service and prosper through a service driven culture. The activities are easy to participate in and quick at generating meaningful discussions and skill improvement among participants. Each activity allows for a thorough examination of performance and formulation of meaningful strategies to create a true culture of service.