Effective English communication is essential in call centre environment in today’s customer centric environment, since today’s customers are English language savvy. The call centre executive must be competent enough to switch from BM to English and back at the customer’s will. To this end, the trainee must develop his/her skill in using English phrases, pronunciation and articulation in order to exude a Professional Impression while dealing with company’s customers over the phone.
This program is designed for call centre executives and their team leaders. These professionals are a unique breed that has to be thick skinned to deal with objections and rejections. They need amazing self-discipline, self-motivation and resilience to keep moving forward through the smoke screen of objections to find sales, day in and day out. They need to be professional listeners and eloquent speakers.
This program will sharpen the participants communications skills and improve their efficiency level, leading to greater customer service.