Business Excellence is often described as outstanding practices in managing the organization and achieving results, all based on a set of fundamental concepts or values. These practices have evolved into models for how a world class organization should operate.
Business Excellence (BE) is about developing and strengthening the management systems and processes of an organization to improve performance and create value for stakeholders. BE is much more than having a quality system in place. BE is about achieving excellence in everything that an organization does (including leadership, strategy, customer focus, information management, people and processes) and most importantly achieving superior business results.
This two days training program will enable participants to understand and rationalize the importance of business excellence. The participants will learn to apply the business excellence model in their workplace setting and how their organization can use BE to their advantage.
Customer Care Officers, Marketing Managers, Business Development Managers, Accounts Manager,
Credit Control Officer, Student Affairs Officer, Quality Control Officer, Auditors, Consultants, Travel Agents, Senior
