Whether negotiating with suppliers or clients, trade unions or colleagues in other departments, negotiation skills are important in today’s complex and difficult environment. This two-day training program will help participants to refine their personal skills and behaviors as negotiators. We will also help participants to develop their negotiating strategies and approaches to complex negotiations. Dealing with difficult situations and interpersonal conflict will be a major part of this practical and participative training program.

Your ability to negotiate effectively and achieve defined objectives is critical to your business success. We’ve all seen unresolved conflicts derail even the most important projects, resulting in costly delays.

You’ll emerge from this program with a powerful, highly effective and ethical style of negotiation, along with practical skills and tools to: 

• Preserve and enhance personal and commercial relationships
• Increase confidence and reduce stress when resolving conflicts
• Resolve disputes confidentially
• Reduce the costs of resolving conflict
• Increase profitability
• Create value in your negotiations
• Achieve optimal commercial outcomes.

• Recognise the phases involved in all negotiations
• Recognise the key interpersonal skills you will need 
• Know how to prepare and plan before each phase
• Know your preferred negotiation style, and its strengths and weaknesses
• Understand how blockages and deadlocks happen, and what to do
• Know how influencing and persuasion skills contribute to a productive negotiation
• Better handle difficult people and conflict situations
• Work more effectively as part of a negotiating team.