Statistical process control (SPC) is an optimization philosophy centered on using a variety of statistical tools to enable continuous process improvement. SPC helps firms to improve profitability by improving process and product quality. Although initially used in manufacturing, SPC tools and methods work equally well in a service environment.

SPC methods are used extensively by organizations to enable systematic learning. Using the SRP method organizations are able to use a set of straightforward statistics to find out whether or not their processes conform to expectations. Furthermore, the use of SPC methods can help to identify instances of process variation that may signal a problem in the process. By identifying process variation and potential nonconformance with design expectations early in the production or service environment, managers can proactively make corrections before the process variation negatively impacts quality and customer perceptions. After attending this training program managers can directly influence organizational performance using SPC practices.